Reception Manager

Role Description

Permanent | Full-time role | 40 hours a week | Monday to Thursday | 8:00am – 6:30pm | One late shift every 6-7 weeks working 10:30am – 9:00pm

Our client, an established and high-performing GP practice, is seeking an experienced Reception Manager to lead the reception function at its main site in Bexleyheath.

The practice serves a patient population of over 21,000 patients across three sites and operates from a modern, well-equipped surgery. This is a key leadership role within the practice, offering the opportunity to make a real impact on patient experience and operational efficiency.

The Role

The successful candidate will:

• Oversee the day-to-day running of the reception team at the main branch
• Manage, supervise, support and train reception staff
• Ensure high standards of patient care and customer service
• Take responsibility for health & safety and the wellbeing of both staff and patients within reception and waiting areas
• Work collaboratively with the wider practice team to support smooth practice operations
• Ensure effective use of systems and information technology

Essential Requirements

• Previous General Practice experience – essential
• EMIS and Docman training – essential
• Strong people-management and organisational skills
• Confidence in decision-making with an assertive and resilient approach
• Sound understanding of reception duties within a GP setting
• Familiarity with IT systems and confidentiality requirements

Person Specification

• GCSE English and Maths (Grade C / 4 or above)
• Reliable, professional, and patient-focused
• Confident, calm under pressure, and able to lead by example
• Committed to maintaining high standards of care and service delivery

If this sounds like the role for you, apply now!