Personal Assistant

Role Description

Permanent, full time, 35 hours

1-2 days working in the Stratford office with 3-4 days working from home

Our client is looking for two personal assistants to support directors within the maintenance sector of their business. As an experienced Personal Assistant, you will be responsible for providing proactive, professional support to the Director.

To be successful in this role, it is essential that you have relevant personal assistant experience gained within a fast-paced environment. Demonstrable experience of working in a highly confidential environment is essential, as is a high level of trust and professionalism. This role would suit someone who is composed, considered and who has exceptional attention to detail. You will need to demonstrate that you have managed a busy workload and be used to meeting deadlines.

Your impact in the role:

As a personal assistant, you will be responsible for the production and distribution of reports, presentations, and correspondence on behalf of the directors as required including those related to Boards and Executive Committee Meetings.

You will support the Director by following up on key actions, tracking and interrogating information, and helping to resolve escalated enquiries as required. Strong stakeholder management skills are essential, as you will be expected to liaise confidently and professionally with senior colleagues, internal teams, external partners, and residents.

Day‑to‑day responsibilities will be varied and will include complex diary and email management, coordinating meeting requests, organising departmental events, and arranging travel. Excellent organisational skills and the ability to prioritise effectively are vital to ensure the director’s time and commitments are managed efficiently.

Additional responsibilities include submitting expenses promptly, taking accurate meeting minutes distributing them and following up meeting actions within agreed timeframes.

Strong written and verbal communication skills are essential, as you will be involved in inbox and email management, drafting correspondence, and preparing reports and presentations on behalf of the director. You will also need a strong working knowledge of Microsoft Office applications.

We are looking for someone with experience gained in a fast‑paced, highly confidential environment, with high levels of professionalism, trust and discretion. A strong commitment to delivering and continuously improving customer experience is central to this role and to the businesses values.

What candidates will bring:

• Able to demonstrate personal assistant experience to directors / senior managers in a demanding customer focused environment.
• Able to demonstrate exceptional organisational, planning and co-ordination skills in a fast paced, delivery focused team with the ability to juggle priorities.
• Able to work collaboratively with others at all levels of seniority.
• Able to remain calm under pressure
• Demonstrate use of Microsoft packages.
• Excellent command of written and verbal communication and attention to detail.
• Excellent customer service and stakeholder management skills.
• Knowledge of social housing, with an understanding of maintenance and property services being an advantage.
• A good understanding and alignment to the businesses behaviours and values.

If this sounds like the role for you, apply now!