Key Accounts Co-ordinator

Role Description

Permanent role

Salary: Competivie (depending on experience)

Hours: 8:00am – 5:00pm, Monday – Friday

Our Client is looking for an experienced Key Accounts Co-ordinator to join their upbeat, fun, fast paced team!

Key purpose and responsibilities of role:

• Understand the application of the company’s integrated management system that controls Occupational Health & Safety and Quality Management (IMS) and its Environmental Management system (EMS) and the impact regards compliance and conformity to auditable accreditations.

• Adhere to all company policies and objectives, ensuring all aspects of health, safety and environment are followed.

• Day to day responsibility for the health, safety and welfare of staff under your control. Ensure all risks are eliminated or at least mitigated.

• Line management for the service administration team, undertaking annual appraisals. Monitor staff levels. Identify and promote staff training & development.

• Maintain an ongoing dialogue with customers/clients regarding the condition of their lift and any potential costs.

• Maintain records and conduct analysis as appropriate including number of assets under contract, contracts won/lost, reasons for loss, etc.

• Support the Service Management Team (SMT) with the compilation of all job sheets, service reporting, customer scheduling, site visits, customer/client meetings, surveys and supplier information as required

• Support all areas of the company as required including repair team, project team, sales team, administration team and compliance with clear, accurate and timely communication and information.

• Liaise with customers to arrange work is carried out at a mutually convenient time.

• Ensure all service visits (PPM) are completed in accordance with agreed maintenance schedules/customer SLAs and in line with company objectives target. Manage/maintain weekly monitors – report performance to the Compliance Manager.

• Record warranty breakdowns, identifying root cause. Identify trends and action as required. Aim to reduce levels in line with company objectives target. Manage/maintain weekly monitors – report performance to the Compliance Manager.

• Record Thorough Examination insurance defects (e.g. date generated, date closed, repeat defects, immediate defects). Manage/maintain weekly monitors – report performance to the Compliance Manager. Manage and maintain customer databases/portals as per contract requirement (e.g. PPM, SLA/KPIs, insurance items, quotes, etc.)

• Prepare performance reports including bespoke contract reporting, QA and HS&E objective reporting, and maintain supporting filing systems – report performance to the Compliance Manager.

• Provide admin support to the SMT: create and maintain any necessary diaries, spreadsheets, records, etc. including bespoke reports.
• Act as point of contact where necessary for service customers/clients. Maintain contact lists.

• As required, raise purchase orders for service materials and labour. Ensure these are in line with service deliverables and confirmed supply chain lead times.

• Assist with the administration to ensure all on-site incidents, accidents (including those reportable to RIDDOR, Environment Agency, etc.) and near misses are reported and thoroughly investigated to identify root cause. Assist with the implementation of corrective actions as required.

• Attend and minute SMT and engineer meetings, etc. Attend management meetings as required.

• Keep up to date with technical innovation, monitor engineering staff levels.

• Work with the management team to ensure data protection compliance.

• Identify at planning stage any environmental aspects and minimise any environmental impact.

• Participate (or facilitate) in any processes for employee consultation and participation.

• Adhere to the company’s HS&E objective to minimise waste through the strategy of ‘Reduce, Reuse and Recycle’.  Ensure all waste is disposed of responsibly and where required by licensed disposal, supported by a waste transfer note. Maintain records.

• Ensure energy use, emissions to air, releases to water/land, waste generation etc. are suitably considered in order to minimise any environmental impact.

• Lead by example in conduct and behaviour and drive the company culture of ‘Aiming Higher’. Manage your team in a fair and consistent approach.

Qualifications:

Typified skillset includes as a minimum:

1. Proven service experience preferably within the lift industry
2. Proficient in IT and Microsoft Office
3. Strong organisational skills with high level of attention to detail and accuracy
4. Good communication (verbal and written), negotiation and relationship-building skills
5. Recognise the importance of presentation, spelling and grammar
6. Adept at problem solving and dispute resolution
7. Experience of maintaining confidential records
8. Strong organisational skills with the ability to multi-task
9. Excellent customer care and time management skills.
10. Professional telephone manner
11. Ability to work under pressure
12. Positive and ‘can do’ attitude

Industry Experience:

Not necessary but having worked in an engineering background would be advantageous.

• Continual Improvement
• You will manage a culture of continual improvement across all areas of the business including Health, Safety, Environmental, Quality and Regulatory functions. This may require you to challenge existing practise where appropriate, provide constructive feedback/direction and encourage a ‘lessons learned’ initiative.

If this sounds like a role you are passionate about, we would love to hear from you!