IT Assistant

Role Description

Hours of work: 9am – 5pm, 5 days a week + occasional Saturdays

Our client is looking for a motivated and enthusiastic IT Assistant to join their IT team. This role is ideally suited to an apprentice or entry-level candidate who is keen to develop their technical skills while supporting both the day-to-day operations of the business and the delivery of event activities.

The IT Assistant will provide 1st and 2nd line technical support to staff across all departments, assisting with the setup, configuration, maintenance, and troubleshooting of a wide range of IT systems and equipment. This includes supporting Windows and Apple devices, mobile phones, printers, and network-connected equipment, as well as maintaining accurate records through inventory and helpdesk systems.

The role offers a hands-on learning environment with structured support, training, and development opportunities, providing a strong foundation for a future career in IT within a fast-paced and dynamic setting.

Key Responsibilities:

The role includes, but is not limited to:

• To provide 1st & 2nd line technical support to all departments within the organisation
• To help maintain the Inventory System and make sure the program is kept up to date and processes followed and routinely reviewed
• To setup/configure I.T equipment, record and tag. Windows 11, MacBook’s, iPad’s, iPhone’s, access points etc
• To provide technical support to the company’s mobile telephones and users
• To provide technical support
• To provide on call assistance as required
• To ensure all relevant equipment/systems are functioning prior to events
• To liaise with outside suppliers / support contactors as required
• To evaluate equipment and follow IT Dept procedures for the acquirement of new equipment
• To acquire quotes and submit to the Head of IT when required
• To manage stock levels and keep a record of equipment with stock checks
• To maintain a required number of PC’s, laptops, Mobiles ready for
• distribution when required
• To maintain a schedule of review dates of equipment so they are up to date with software and are kept in good working order physically

Essential Requirements / Qualifications:

• GCSEs Level 4-9 (or equivalent), including English and Maths
• Strong attention to detail
• Excellent organisational and time-management skills, with the ability to prioritise workload
• Eagerness to learn and develop within a fast-paced environment
• Ability to work under pressure and meet tight deadlines
• Ability to work independently with minimal supervision when required
• Ability to follow instructions and perform routine system checks
• Ability to diagnose and resolve faults with IT equipment
• Ability to articulate and log faults on the Helpdesk software
• Driving Licence (Desirable)

 Technical experience / knowledge:

• Proficiency in Apple iOS and mobile phone OS
• Experience using Microsoft 365 applications
• Experience with Microsoft 365 Administration
• Experience with Active Directory and Group Policy
• Experience in Windows 11
• Experience diagnosing and fixing printer faults
• Experience in networking fundamentals
• Switch configuration (Aruba) (desirable)
• Network management and fault finding (desirable)
• Knowledge of physical network media including Ethernet, Fibre types, GBICS (desirable)

If this sounds like the role for you, apply now!