Invoicing Administrator – 6-month FTC

Role Description

Monday to Friday   9:00am – 5:30pm

After successful training 1-2 days working from home, with 3-4 days in the office.

Our client, a major global company are looking for an administrator to join their client delivery team. This role will join a fun and nurturing team with excellent opportunities for growth and career development. This role is a key part of the client experience and needs and applicant with strong customer service skills as well as a keen attention to detail in order to provide accurate support.  

Key Duties:

• Be responsible for client specific operational delivery of Bureau Services such as Invoice Validation, Tenant-On-Charging and Portfolio Management.
• Ensure that all agreed client SLAs/KPIs are achieved and reported to the Client Delivery Lead.
• Communicate quickly, regularly and clearly with the client in a professional manner, on the telephone and via email.
• Manage the relationship with the client throughout the business cycle.
• Liaise with the Client Delivery Lead, Head of Operations and Account Directors / Managers about operational and client issues.
• Liaise with other members of the company to resolve any client queries quickly and efficiently.
• Aspire to be a super user of the main systems and processes used by the team. 
• Support with training other team members to enhance their performance and productivity. 
• Support with all client complaints/queries ensuring that the correct query resolution procedure is followed.
• Contribute to efficiency and business improvement projects when required. 

Experience Needed:

• Evidence of I.T. skills.  Competent in Excel (intermediate to advanced level) and competent in Microsoft Word and Outlook. Experience of inputting data and using databases on a day-to-day basis is essential.
• Strong analytical skills are required to absorb complex information.
• Good administration skills and attention to detail.  This role requires the ability to manage a large volume of information, paying close attention to detail; spotting errors to ensure the client continues to receive an excellent level of service.  
• Organisation skills.  You must show the willingness to learn to adopt to complex client demands, liaise with suppliers and adhere to internal quality standards often to tight deadlines. 

If this sounds like the role for you, apply now!