Customer Service & Sales Advisor

Role Description

Monday to Friday, 40 hours a week, 8:30am – 5:00pm

Our client is looking for customer service & sales advisors to join their dynamic team in Dartford. The purpose of this role is to cconsistently provide high levels of customer service to a range of customers via email and telephone including order placing, data input for their retailers, raising returns and dealing with queries. The person joining the team will need to be capable of working as part of a team as well as individually and be fully accountable for the quality of their work and building on the customer relationships that already exist. Also, they will need to be able to work with a comprehensive and thorough understanding of process and procedure and consistently strives to deliver World Class basics.

Key Duties –

• Accurate and timely input of customer orders via Salesforce and Sage actively communicating exceptions and reacting to customer demand.
• Management of time to ensure high level of productivity without compromising Quality.
• Understanding of processes and procedures to minimise input error and ensure World Class customer service is given – we need to be ahead of the competition.
• Build effective and lasting customer relationships through the provision of high levels of service delivery, problem resolution and the empathetic management of customer expectations.
• Liaise directly with customers on price and stock availability requests.
• Manage own workload and key performance metrics, whilst also working as a team to ensure the achievement of the team, department, and business objectives.
• Undertake a range of administrative duties as requested or demand necessitates.

Key Skills & Experience Needed –

• Highly motivated, passionate, and accountable individual who will strive to provide an exceptional service to our customers.

• Desire and attitude to succeed along with the drive to continually exceed targets.
• Ability to understand process and procedure and recommend improvements where required.

• Excellent verbal and written communication skills
• Ability to work under pressure and meet processing deadlines without complaint.

• Excellent communication skills
• Self-motivated with a proactive approach and demonstrates a ‘can do’ attitude.
• Ability to focus on solutions rather than problems.
• Expresses passion and enthusiasm within the role.
• Quick to adapt and learn new skills.
• Good MS Office skills, knowledge of Salesforce would be an advantage.
• A background in Retail, or Operations is highly desirable irrespective of sector.
• Full training will be provided.

If this sounds like the role for you, apply now!