Account Manager

Role Description

Monday to Friday, 8:00am – 5:00pm, 40 hours a week

Our client is looking to recruit an account manager to join their dynamic team in London. This is fast paced and challenging role. You will need to work efficiently and flexibly. The objective of this role is to ensure the safe and correct delivery of agreed services between the business and any client or contract. 

Keeping within the agreed terms of any agreement or contract the Account Manager will utilise the pool of engineers available and any sub-contractors to deploy to the client to fulfil their request, using the business systems to track and finance the works.   

Key Duties:

System management 

• Clik; for in-house engineers, PPM regime’s, contract specifics, job distribution and allocation of all client works. 
• Client specific systems can include Elogbooks – Dwellent – Riskwise – Concerto 
• One Drive, H&S Portal 

Client Management 

• Onboarding a client – application form T&C’s, rates, costs
• Communicating with clients –
• Monthly reporting (regular contract 1 – 1’s) 
• Undertake additional duties as required, at the discretion of the line manager, to support clients’ requirements.

Contract Management 

• Mobilisation of a new client or contract – will include an agreed period of time to have

captured key issues like compliance, resourcing, finance etc… (there is a process guide

to follow for this)  

• Engineer management – allocating jobs to in-house team – attending monthly tool-box

talk – one to ones – checking job sheets etc…

• Sub-contractor management – Scope agreed between all parties – contract set up on

click – regularities as per PPM’s and date schedule to issue out financing – overlooking

each process –– managing monthly KPI’s 

• Client Management (As above) – managing monthly KPI’s 
• Delivering at a fast and efficient turn-around time all client or business requirements working either within the demand timelines of the client, or the agreed SLA’s 

Required qualifications and experience: – – – – – – – – –

• Ability to multitask and stay organised. 
• Ability to thrive in a fast-paced, dynamic environment.
• Strong communication skills
• Being through and process driven 
• Proficiency in Microsoft office suite
• Proven experience in account management in the fabric maintenance sector
• Professional email etiquette
• The ability to troubleshoot and work on solutions.

If this sound like the role for you, apply now!